Cardona has nearly 25 years of experience at Navy Federal, the past three of which she spent as its executive vice president for Contact Center Operations and Greater Pensacola Operations, where she led the credit union’s largest business unit and oversaw functions of its three campus locations.
In her most recent role, Cardona led a team that set records for call volume, won numerous awards for contact center operations and reached new heights in member satisfaction. Prior to that, Cardona served as Navy Federal’s assistant vice president for Projects and Analysis and as vice president in Branch Operations, which at the time included 1,800 team members across 150 global branches.
Dig Deeper: The executive vice president position on the Pensacola campus continues to be a path to senior leadership with Navy Federal Credit Union. Keith Hoskins was promoted to Executive Vice President Branch Operations in 2021. Three years earlier, Debbie Calder was named COO.