The City of Pensacola has received results from the 2019 Resident Satisfaction Survey, which it said in a press release showed an overall satisfaction with core city services, the city’s image and business-friendly environment. The city also touted that 808 residents completed the online survey, a 55 percent increase over 2018. However the city also nearly doubled the survey period by extending it four weeks.
“I am glad to see such a great response rate from our residents, which shows us that we have a community of engaged citizens who want to see their city succeed,” Mayor Grover Robinson said. “We are looking forward to using these survey results to continue to improve city services for our residents and maintain the high quality of life we strive for in the City of Pensacola.â€
He added, “Thank you to the UWF Haas Center for their research, and to all of our residents who took the time to provide feedback and let us know what’s most important to them.”
Unfortunately, the sampling of the seven city districts doesn’t match the city’s actual distribution of residents. District 5 and 7 were greatly under represented in the survey – District 5 by 6.7 points, District 9.3 points. Â Over 20% didn’t what district they lived – responding unsure or preferred not to answer question.
| Actual | Survey | |
| District | Representation | Samples |
| 1 | 12.8% | 13.6% |
| 2 | 13.8% | 11.0% |
| 3 | 14.8% | 14.2% |
| 4 | 14.3% | 13.6% |
| 5 | 14.7% | 8.0% |
| 6 | 14.6% | 13.7% |
| 7 | 14.9% | 5.6% |
The districts that had the highest percentage of very satisfied/satisfied respondents on city services were District 4 – Jared Moore (53.3%), District 5 -John Jerralds (48.2%) and District 7 – Jewel Cannada-Wynn (48.1%). The lowest percentages of the satisfied were District 3 – Andy Terhaar (32.4% and District 6 – Ann Hill (39.8%).
| Satisfied/Very Satisfied | Â Â Â Â Â Â Â Â Â Â Â Â Â Â 1 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 3 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 5 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 6 | Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 7 |
| Traffic Safety | 28.7% | 27.0% | 23.0% | 36.8% | 36.7% | 20.8% | 32.0% |
| Neighborhood Safety | 56.9% | 38.5% | 28.2% | 53.2% | 35.2% | 32.3% | 51.3% |
| Code Enforcement | 31.8% | 40.6% | 32.1% | 33.9% | 28.9% | 24.4% | 39.9% |
| Crime Reduction | 29.1% | 36.4% | 17.8% | 41.9% | 28.2% | 15.7% | 36.8% |
| Sidewalks | 27.1% | 24.0% | 34.0% | 36.4% | 40.7% | 30.7% | 43.8% |
| Street Lighting | 30.1% | 25.3% | 17.6% | 34.6% | 21.8% | 20.1% | 20.2% |
| Stormwater | 37.9% | 23.4% | 19.6% | 38.5% | 24.9% | 23.8% | 28.0% |
| Road Safety | 39.2% | 23.1% | 15.8% | 31.8% | 20.1% | 16.8% | 11.5% |
| Preservation | 45.1% | 45.1% | 55.2% | 48.6% | 58.7% | 37.3% | 46.9% |
| Neighborhood Assn. | 32.1% | 26.7% | 31.8% | 36.7% | 36.1% | 40.2% | 54.1% |
| Parks &Â Rec Centers | 74.8% | 45.1% | 54.6% | 79.9% | 62.8% | 67.6% | 70.8% |
| Police Services | 71.7% | 54.0% | 50.7% | 70.1% | 55.1% | 57.1% | 59.2% |
| Fire Services | 79.1% | 57.5% | 78.1% | 79.5% | 49.9% | 82.4% | 69.4% |
| City Information | 63.8% | 55.2% | 41.8% | 69.8% | 59.6% | 58.8% | 64.1% |
| Average | 46.3% | 41.1% | 32.4% | 53.3% | 48.2% | 39.8% | 48.1% |
District 1 – P.C. Wu had several areas that had below 30% very satisfied/satisfied:
| Sidewalks | 27.1% |
| Traffic Safety | 28.7% |
| Crime Reduction | 29.1% |
District 2 – Sherri Myers:
| Road Safety | 23.1% |
| Stormwater | 23.4% |
| Sidewalks | 24.0% |
| Street Lighting | 25.3% |
| Neighborhood Assn. | 26.7% |
| Traffic Safety | 27.0% |
District 3 – Tehaar
| Road Safety | 15.8% |
| Street Lighting | 17.6% |
| Crime Reduction | 17.8% |
| Stormwater | 19.6% |
| Traffic Safety | 23.0% |
| Neighborhood Safety | 28.2% |
District 4 – Moore and District 5 Jerralds had  none below 30%.
District 6 – Hill:
| Crime Reduction | 15.7% |
| Road Safety | 16.8% |
| Street Lighting | 20.1% |
| Traffic Safety | 20.8% |
| Stormwater | 23.8% |
| Code Enforcement | 24.4% |
District 7 – Cannada-Wynn
| Road Safety | 11.5% |
| Street Lighting | 20.2% |
| Stormwater | 28.0% |
