Browsing Tag

Quint Studer


Studer: Employees are not stolen [podcast]

May 19, 2017

On “Pensacola Speaks,” Quint Studer tackled the myth that companies steal employees from other businesses. It’s the topic on his next column for the Pensacola News Journal that will be published this weekend. “Did someone hold…


Studer: Service recovery [podcast]

May 16, 2017

Last week, Quint Studer discussed on “Pensacola Speaks” how to deal when customers aren’t happy. He said he has three goals when it comes to handling a complaint: 1) Retain the customer and create great word…